Frequently Asked Questions

Everything you need to know about the world's most iconic toy store.

How long does shipping take for my order?

Standard shipping typically takes 5-7 business days within the continental US. Express and overnight options are available at checkout for those needing their toys sooner.

What is your return policy?

We accept returns within 30 days of purchase, provided the items are in their original packaging and condition. Please note that personalized items and 'Build-Your-Own' products are final sale.

Can I track my order once it has shipped?

Yes, once your order leaves our workshop, you will receive an email with a tracking number and a link to monitor your package's journey.

Do you offer international shipping?

Currently, we ship to most countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated during the checkout process.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your toys safety tested?

Absolutely. Every product sold at FAO Schwarz meets or exceeds rigorous US and international toy safety standards to ensure a safe play experience for children of all ages.